FAQs • Burnsville • CivicEngage

Will the City fix plow damage to my mailbox?: The city will repair/replace mailboxes if it physical damage was cause by the snow plow. Most mailbox damage is from lack of maintenance, such as a rotting post. Please check your mailbox annually for structural integrity.
See mailbox guidelines

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Streets Department

1. When will my street be plowed?: Streets are plowed and de-iced in the following priority: 1. Main Thoroughfares 2. Commercial and Industrial 3. Collectors and steep grades 4. Residential Our goal is to keep major streets open at all times. Please help us do our job by not shoveling or snow-blowing snow back into the street. Not only is this dangerous, but also it is illegal and can result in a fine.
Snow Removal Policies

2. Will the City fix plow damage to my mailbox?: The city will repair/replace mailboxes if it physical damage was cause by the snow plow. Most mailbox damage is from lack of maintenance, such as a rotting post. Please check your mailbox annually for structural integrity.
See mailbox guidelines

3. Will the City fix plow damage to by boulevard?: The city will repair/replace damage to boulevards if the physical damage was caused by the snow plow. For any boulevard damage, please contact Public Works at 952-895-4550 or place a service request on our city website.
Place a service request

4. How do I find information about snow plow damage policies?: City snow plow damage policies can be found in the Streets Department area of the city website.
Snow Plow Damage Policies

5. Can I park my car on the street overnight?: No. On street parking is not allowed on public streets in Burnsville from 2 - 6 a.m. This policy is in effect for the entire year.

6. How do I report a pothole?: Place an online service request with the Street Department.
Report a pothole

7. How do I report a street light that is out?: Please contact your power company.
Xcel: 800-960-6235
Dakota Electric: 651-463-6287
MN Valley Electric Co: 952-492-2313

8. How do I report a traffic signal that is out or malfunctioning?: Please contact Burnsville Public Works at 952-895-4550 or submit an online service request.
Report a traffic signal problem

9. How do I report a damaged or vandalized sign?: Please contact Burnsville Public Works at 952-895-4550 or submit an online service request.
Report a damaged or vandalized sign

10. How do I report a plugged storm drain?: Please contact Burnsville Public Works at 952-895-4550 or submit an online service request.
Report a plugged storm drain

11. How often are streets swept?: The city sweeps all public roads completely two times per year. Once in the spring and once in the fall. We will also sweep throughout the year for other reasons such as in conjunction with seal coating and crack sealing.
Street sweeping process and policies

12. How is it decided which streets are repaired?: All paved streets are evaluated yearly. After the evaluation is completed, the information is analyzed. The condition of the street, past maintenance history, age of the street, the city’s five year Capital Improvement plan and budget all play a major role in deciding which streets will be fixed/repaired or will have some type of preventative maintenance (seal coat, overlay, etc.) performed on them.
Streets Capital Improvement Plan

13. What are weight restriction load limits and when are they?: The two primary causes for premature deterioration of asphalt streets are weather and traffic. As the frost is leaving the ground during the spring thaw, the gravel under the street has high moisture content, which affects the load carrying capacity of the asphalt pavement. To prolong the service life of the streets and highways, axle weight restrictions are imposed. Exceptions to seasonal load limits are granted to emergency vehicles and school buses. All other vehicles must follow the posted weight limits. Dates of load limit restrictions vary from year to year. Please check with the MNDOT by calling 1-800-723-6543 or visit their website for more information and when restrictions will be applied.
MNDOT website