FAQs • Burnsville • CivicEngage

I have a complaint that is not being resolved by my cable provider. What can I do?: As part of its cable franchise agreements with the City’s cable providers, the City is able to open an “Escalated Complaint” process to help you resolve your issues. To lodge a complaint, please call 952-641-1357 and follow the instructions provided or fill out an online complaint form.Complete an online complaint form...

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Communications Department

1. I have a complaint that is not being resolved by my cable provider. What can I do?: As part of its cable franchise agreements with the City’s cable providers, the City is able to open an “Escalated Complaint” process to help you resolve your issues. To lodge a complaint, please call 952-641-1357 and follow the instructions provided or fill out an online complaint form. Complete an online complaint form...

2. How do I get a copy of the City newsletter, the Burnsville Bulletin?: The City’s newsletter is mailed to all homes and businesses in Burnsville quarterly (January, April, July and October). If you did not receive a copy please contact the Communications Department at 952-895-4402. You can also view the Burnsville Bulletin online at www.burnsvillemn.gov/bulletin or pick up a copy at Burnsville City Hall, 100 Civic Center Parkway.
View past Burnsville Bulletins

3. How do I receive email or text message notifications from the City on news, events and in emergency situations?: You can subscribe to multiple categories of email notifications by visiting www.burnsville.org/subscribe. Follow the instructions to sign up with your email address or cell phone number after clicking “subscribe.”
Subscribe to email alerts...

4. Is the City of Burnsville and/or the Burnsville Police Department on Social Media (Facebook, Twitter, etc.?): Yes, you can follow the City of Burnsville at: Facebook: www.facebook.com/cityofburnsville Twitter: @burnsvillemn and/or @burnsvillepd YouTube: www.youtube.com/cityofburnsvillemn Instagram: www.instagram.com/burnsvillemn

5. How do I advertise with the City of Burnsville?: The City of Burnsville provides limited opportunities for advertisers. The City does not allow advertising in its quarterly newsletter, but does offer sponsorship opportunities for various events and cable television programs. Sponsorship opportunities for various events and cable television programs are also available. Contact the Communications Department at 952-895-4402 for more information.
Learn about sponsorship opportunities...

6. Can I place my event advertisement on a City of Burnsville readerboard or community television bulletin board?: No. At this time, those types of displays are reserved only for City or City-sponsored events and initiatives.