Water and Sewer Department

Department Operations

 The Water Department is composed of,

  • Water Operations
  • Sanitary Sewer Operations

What We Do

 This department operates and maintains wells, water storage facilities, water mains, sanitary sewer lines and lift stations, and fire hydrants.

Emergency Water/Sewer Situations

Sewer Backup or Blockage

If you are experiencing a sewer backup:

  • Between 7 a.m. and 3:30 p.m., Monday-Friday call 952-895-4550
  • After 3:30 p.m. and on weekends call: 9-1-1. City crews will be dispatched to assess the request.

Who is Responsible?

If it is determined that the blockage/restrictions DOES NOT exist within the City's sanitary sewer system, homeowners will be is advised to contact a professional plumber or drain-cleaning service for a private sewer service inspection. The City of Burnsville cannot make a recommendation for drain-cleaning services. It may be in your best interest to obtain several estimates.

If the problem is in the sewer service from the property to the City's sewer main, the property owner will be responsible for correcting the problem. The owner of the property is responsible for maintaining and cleaning this private section of sewer, including the connection to the sewer main.

Many homeowner insurance policies exclude damage resulting from sewer backups. However, some insurance companies do provide sewer backup coverage. If you are concerned about sewer backups and want to insure that you are covered, check with your home insurance policy about the availability of sewer backup insurance.

Water Leaks

Every home and business has a water meter to measure the amount of water used by a property which is used to calculate a monthly utility bill. Meters can be located in various locations throughout a home or business, but generally will be located in the laundry room or furnace areas.

If the digital display is incrementing up and no one in the home is running water there is a leak in the plumbing. Since the digital display records down to 1/1,000 of a gallon even the smallest leaks can be detected. If you notice a leak, get it fixed to conserve water and avoid increases in water bills. Leaks can occur in many difference places and generally the significant leaks are not easily visible. The most commons leaks are with toilets and water softeners.

Learn how to read your water meter and find a leak in a toilet or water softener

Water Service Line Coverage Solicitations

Burnsville residents may have received a letter from one of several companies selling "water service line protection." The most recent mailings have come from HomeServe and American Water Resources. The City has received notification that the companies again intend to mail solicitations to residents promoting their service. As in the past, the City of Burnsville has not partnered with any other private water service maintenance providers.

If you are considering purchasing this type of coverage, the City strongly advises you to thoroughly research the need to do so, and the background and track record of any company that offers this type of coverage in order to make an informed decision.

Home Water Testing Solicitations

In addition, residents have been contacted by companies implying they have been hired by the City of Burnsville to do water testing in their home. The City of Burnsville DOES NOT work with OR endorse home water treatment companies.An article from the Minnesota Department of Health (MDH) Waterline newsletter. MDH offers great advice in reporting these companies and also offers suggestions for residents when they are contemplating the purchase of a home water treatment system. [View article (PDF)

The City of Burnsville performs limited water testing free of charge for Burnsville customers. The City will not solicit water testing unless a customer calls and requests a test. 

For more information contact the City of Burnsville Water & Sewer Division at 952-895-4552. 

Watering Restrictions

Burnsville's odd-even lawn watering restrictions April 1 through Sept. 30.

During watering restrictions, homes with even-numbered addresses may water their lawns before 11 a.m. or after 3 p.m. on even-numbered calendar dates. Homes with odd-numbered addresses may water their lawns before 11 a.m. or after 3 p.m. on odd-numbered calendar dates.

Learn more about Burnsville's lawn watering restrictions.

Did you know? Lawns don't need as much water as we may think.

Watering your lawn less is good for the environment and could save you money. A recent article from the Metropolitan Council discusses a new study by the University of Minnesota about the benefits of watering less.